Privacy
1. Service Provider Information
Business name: DUEBI, s.r.o. Company's registered office: Nová Lesná 368, 059 86 Nová Lesná Company ID: 36501875Contact: phone no.: + 052/478 01 10e-mail: hotelamalia@hotelamalia.skOperation address: HOTEL AMÁLIA - Nová Lesná 368, 059 86 Nová Lesná
2. General Terms and Conditions 2.1. These "General Terms and Conditions" regulate the use of the Provider's services for accommodation, catering, conference, wellness, and other ancillary services to the client. 2.2. Special, individual conditions are not part of the published General Terms and Conditions but do not exclude the conclusion of special agreements with travel agencies, tour operators, in individual cases with varying conditions corresponding to the given type of business.
3. Contracting Party
3.1. The services provided by the Service Provider are used by the Guest. 3.2. If the Guest directly delivers the service order to the Service Provider, then the Guest is the Contracting Party. The Service Provider and the Guest – if conditions are met – together become contracting parties (hereinafter referred to as the Parties).
4. Formation of the Contract, Reservation Method, Reservation Adjustment, Notification Obligation
4.1. Upon an oral or written request from the Guest for an offer, the Service Provider sends an offer. If a specific order is not received within 48 hours of sending the offer, the Service Provider's offer obligation expires. 4.2. The contract is formed by the written confirmation of the Guest's orally or written reservation by the Service Provider and is considered a Written Contract. Oral reservation, agreement, modification, or its oral confirmation by the Service Provider does not have contract weight. 4.3. By confirmation of the reservation by the hotel reception, a contract for accommodation according to § 754 et seq. of the Civil Code is concluded between the guest and the Provider. By concluding the accommodation contract, the guest acquires the right for the Provider to provide accommodation in the reserved room of the facility for the period and under the conditions according to the confirmed reservation. The accommodation service contract is concluded for a fixed term. 4.3.1. If the Guest definitively leaves the room before the end of the specified period, the Service Provider has the right to a proportional amount of the contract value of services as stated in the contract. The Service Provider has the right to re-sell the room that was vacated before the end of the specified period. 4.3.2. For extensions of the use of accommodation services initiated by the Guest, prior consent from the Service Provider is required. In such a case, the Service Provider may reserve the payment of already provided services. 4.4. For modification and/or supplementation of the Contract, a written agreement signed by both Parties is necessary.
5. Reservation Cancellation Conditions (Cancellation Policy)
The client has the right to withdraw from the contract/order at any time before the start of the stay without stating reasons. This does not affect the right to charge cancellation fees to the operator. The withdrawal must be submitted to the operator in writing or electronically, and the delivery must be confirmed by the operator. The client is obliged to pay the following fees: - in case of cancellation 30 or more working days before arrival, no cancellation fee is charged, - in case of cancellation up to 10 working days before arrival, 30% of the agreed hotel service price, - in case of cancellation less than 10 days before arrival, 100% of the agreed hotel service price. The hotel can mediate the conclusion of short-term travel insurance to cover the cancellation fees.
6. Prices
6.1. Room accommodation prices will be displayed in the room or at the facility reception or on the website. 6.2. The Service Provider may change published prices without prior notice. 6.3. Along with price notification, the Service Provider will inform the amount of taxes included in the prices (VAT, recreational fee) as determined by law valid at the time of sending the offer. The Service Provider may transfer additional costs caused by changes in applicable tax laws (VAT, recreational fee) to the Contracting Party after prior notice. 6.4. Current discounts, promotions, and other offers will be announced on the website. 6.5. Specific prices, discounts, and conditions for stays of children and discounts are available on the offer page.
7. Payment Method, Guarantee 7.1. The Service Provider requires payment for services provided to the Contracting Party no later than after the services are used, before departure from the facility, but may, under an individual agreement, offer later payment. 7.2. The Service Provider may require guarantees for service use under the Contract and settlement:a) may require a guarantee by credit card, during which the ordered and confirmed service value will be blocked on the card; b) may require an advance payment for all or part of the services provided During a specific business transaction, the hotel has the right, based on the assessment of commercial risk, to charge an advance payment ranging from 30% to 100% of the actual price of the expected services. The agreed advance payment is due no later than 14 days after issuing the proforma invoice.
7.3. The Contracting Party bears costs associated with using any payment method.
8. Method and Conditions for Using Services 8.1. The Guest may occupy the room on the day of arrival from 14:00 (Check-in) and must leave it on the last day of stay before 10:00 (Check-out). 8.2. If the guest wishes to occupy the room before the arrival date, the price for the preceding night will also be charged.
9. Pets 9.1. It is not possible to bring pets into the facility or only with agreement with the operator.
10. Refusal to Fulfill the Contract, Termination of Service Obligations 10.1. The Service Provider is entitled to immediately terminate the accommodation service contract and thus refuse to provide services if: a) The Guest does not use the room or facility provided for the intended purpose; b) The Guest behaves undesirably or rudely regarding safety, order of the facility, or its staff, is under the influence of alcohol or drugs, behaves offensively or unacceptably; c) The Guest suffers from an infectious disease; d) The Contracting Party fails to fulfill the advance payment obligations specified in the Contract by the deadline. 10.2. If the contract between parties cannot be fulfilled due to "force majeure," the contract terminates.
11. Accommodation Guarantee 11.1. If the Provider’s facility cannot provide the contracted services due to its own fault (e.g., overbooking, temporary operational issues, etc.), the Service Provider must promptly arrange accommodation for the Guest. 11.2. The Service Provider is obliged to: a) provide/offers services stated in the Contract at the confirmed price, for the specified period or until obstacles are removed, at another facility of the same or higher category. All additional costs related to alternative accommodation are borne by the Service Provider; b) provide the Guest with free transfer for relocation to alternative accommodation and any later transfer back. 11.3. If the Service Provider fully fulfils these obligations, or if the Guest accepts the offered alternative accommodation, the Contracting Party cannot subsequently claim compensation.
12. Rights of the Contracting Party 12.1. According to the contract, the Guest is entitled to use the ordered room as designated and the facilities included in the usual services to which no special conditions apply. 12.2. The Guest may file complaints related to services provided by the Service Provider during the stay. The Service Provider undertakes to handle complaints that were delivered in writing during this period (or about which a protocol was drawn up by the Provider).
13. Obligations of the Contracting Party 13.1. The Contracting Party must pay the value of services ordered in the Contract within the deadline and manner specified. 13.2. The Guest must ensure that any child under 12 years old entrusted to their care stays in the facility only under adult supervision. 13.3. The Guest may not bring their own food/drinks into the facility's restaurants.
14. Obligation of the Contracting Party to Compensate Damages The Guest is liable for damages and disadvantages suffered by the Service Provider or a third party caused by the Guest, their accompanying persons, or others for whom the Guest is responsible. This liability also applies if the injured party is entitled to claim compensation directly from the Service Provider.
15. Obligations of the Service Provider
The Service Provider is obliged to: a) provide accommodation and other services ordered based on the contract according to valid regulations and service standards; b) investigate written complaints or claims from guests and take steps necessary to resolve the problem, documenting it in a protocol. Complaints are handled according to the complaints procedure.*
16. Obligation of the Service Provider to Compensate Damages 16.1. The Service Provider is liable for all damages suffered by the Guest due to the Provider or its employees in Provider's facilities. 16.1.1. The Provider’s liability does not extend to damages caused by unavoidable reasons beyond the competence of the Provider’s employees and Guests or self-inflicted by the Guest. 16.1.2 The Provider may designate areas where guests have no access. The Provider is not liable for damages or injuries occurring in such places.
16.1.3. The Guest must immediately report any damage to the facility and provide all necessary information to clarify the circumstances causing the damage or to initiate police records/investigation.
16.2. The Provider is responsible for damages caused to the accommodated Guest by loss, destruction, or damage of their belongings if the Guest stored them at a place designated by the Provider, their room, or handed over to employees considered authorized for receiving such items. 16.2.1. The Provider is liable for valuables, securities, and cash only if explicitly taken into storage or if damage occurred for reasons the Provider is liable for according to general conditions. In such cases, the Guest bears the burden of proof. Forgotten items are recorded and stored for 3 months, then handed over to the local lost and found department. Forgotten items will be sent to the Guest only upon request. The stay is also governed by the hotel accommodation rules which are binding for hotel guests.
17. Personal Data Processing The Service Provider is obliged to follow the current personal data processing guidelines according to Act 18/2018 Coll. as amended and EU Regulation 679/2016. *see GDPR documentation.
18. Force Majeure Reasons or circumstances (e.g., fire, flood, adverse weather, power outage, country entry restrictions due to pandemic or emergency state) beyond the party's control (force majeure) release all parties from contractual obligations during the existence of such circumstances. The parties agree to do everything in their power to minimize the likelihood and damage caused by such reasons or circumstances.
19. Final Provisions These "General Terms and Conditions" shall come into effect on 20.01.2022. Executive Director: ..................................................
